Balboa Asset Management LLC. (“BAMCO,” “we,” “our,” or “us”) respects the privacy of our clients and authorized users. The BAMCO Home App is a private-access platform intended exclusively for approved BAMCO clients and authorized users.

 

Information We Collect

We may collect and store information provided through the BAMCO Home App, including:

• Name, email address, and phone number

• Property information and residence details

• Stay scheduling information

• Concierge and service requests

• Repair and maintenance requests

• Photos and videos uploaded through the app

• Messages sent through BAMCO messaging features

• Vehicle information

• Emergency contact information

• App usage and service request history

 

How We Use Information

BAMCO uses collected information solely to provide, coordinate, and improve client services, including:

• Estate and property management

• Concierge coordination

• Stay preparation and scheduling

• Repair and maintenance oversight

• Client communication and support

• Operational scheduling and service fulfillment

 

Information Sharing

BAMCO does not sell, rent, or trade client information.

Information may be shared with trusted service providers, contractors, vendors, or partners only when necessary to fulfill requested services, coordinate property operations, or provide support related to BAMCO services.

 

Data Security

BAMCO takes reasonable administrative, technical, and operational measures to help protect client information and uploaded content. Access to administrative tools and client records is restricted to authorized BAMCO personnel.

 

Client Access and Account Security

Each approved user receives individual login credentials. Users are responsible for maintaining the confidentiality of their login information and for notifying BAMCO of any unauthorized account access or security concerns.

 

Photos and Media

Photos and videos uploaded through the app may be used solely for operational coordination, repair documentation, concierge requests, property management services, and client communication.

 

Privacy Requests

Clients may contact BAMCO regarding questions about their information, account access, or privacy concerns through the BAMCO Home App messaging system or by contacting BAMCO directly.

 

Changes to This Policy

BAMCO may update this Privacy Policy from time to time as the BAMCO Home App and related services evolve. Continued use of the app after updates constitutes acceptance of the revised policy.

 

Contact Information

Balboa Asset Management LLC. (BAMCO)

Newport Beach, California

admin@bamcomgmt.com